Return, Cancellation and Refund Policy

Last updated: August 9, 2026

This Policy explains cancellation, return and refund terms for purchases made through ClasiCloud. It applies together with the Terms of Use, the product or service description, checkout information and mandatory consumer law.

The applicable seller is identified on the product or checkout page. ClasiCloud is responsible as seller for products expressly sold by ClasiCloud. A listing owner or other approved vendor is responsible as seller for its marketplace products, subject to ClasiCloud's dispute-support process.

1. Paid Listings, Classifieds and Display Advertising

• A request to cancel before activation, publication or campaign commencement may qualify for a full refund.
• Once a paid listing, classified feature, sponsored placement or display-ad campaign has been activated or publication work has begun, the fee is generally non-refundable because performance has started.
• A refund, service credit or proportionate remedy may be provided if ClasiCloud fails to activate the purchased service, makes a duplicate charge, materially provides the wrong service or experiences a verified technical failure that prevents delivery for a substantial part of the purchased period.
• Normal variation in impressions, clicks, enquiries, rankings or sales is not a service failure unless a specific result was expressly guaranteed in writing.
• No refund is due where content is rejected, suspended or removed because it violates the Terms, law, third-party rights or advertising requirements, except where mandatory law requires otherwise.
• Correcting or removing inaccurate information from an unclaimed business listing does not require purchase of a paid plan.

2. ClasiCloud-Owned Physical Products

Unless a different period is displayed or mandatory law provides a longer right, contact us within 7 days after delivery to request a return. An eligible change-of-mind return must ordinarily be unused, unwashed, unaltered, complete and in its original condition with packaging, tags and accessories.

Provide the order number and reason for return. Do not send a product until return instructions and the destination address have been provided.

3. Marketplace Products Sold by Listing Owners

The identified seller is primarily responsible for order fulfilment, returns, replacements, warranties and refunds for its marketplace products. Seller-specific conditions displayed before purchase apply only to the extent they are consistent with this Policy and applicable law.

If a seller does not respond or a dispute remains unresolved, contact ClasiCloud with the order details and evidence. We may facilitate communication, review Platform records, restrict a seller, arrange an available remedy or take another reasonable step, but we do not become the seller merely by assisting with a dispute.

4. Damaged, Defective, Incorrect or Misdescribed Products

Inspect the product promptly after delivery. If it is damaged, defective, incorrect, counterfeit or materially different from its description, contact the applicable seller and ClasiCloud as soon as reasonably possible. Include:

• the order number;
• a description of the problem;
• clear photographs or video of the product and packaging; and
• any serial number, label or delivery evidence relevant to the claim.

After reasonable verification, the applicable remedy may include repair, replacement, exchange, price reduction or refund as required by law and appropriate to the circumstances.

5. Items Generally Not Eligible for Change-of-Mind Return

Subject to mandatory rights for defective or misdescribed goods, change-of-mind returns may be refused for:

• personalised, customised or made-to-order products;
• perishable or rapidly expiring goods;
• sealed health, hygiene or personal-care products after opening;
• digital downloads, licences or activated digital products after access or delivery has begun;
• gift cards, vouchers, clearance or final-sale items where lawfully disclosed;
• products damaged through misuse, negligence, unauthorised repair or normal wear; and
• products prohibited from return by applicable health, safety or other law.

6. Order Cancellation

A buyer may request cancellation before dispatch. Cancellation is not guaranteed after processing or shipping has started. The seller may cancel an order because of stock unavailability, an obvious pricing error, payment failure, suspected fraud, delivery restrictions or legal requirements. If a prepaid order is cancelled before fulfilment, the amount collected for the cancelled item will be refunded unless lawfully withheld.

7. Return Shipping and Inspection

• For an accepted change-of-mind return, the buyer may be responsible for return shipping where disclosed and permitted by law.
• For a verified damaged, defective, incorrect or misdescribed product, the applicable seller will bear reasonable return costs where required by law.
• Use the instructed return method and retain tracking or handover proof.
• A returned product may be inspected. A deduction may be made only where legally permitted for missing items, use or damage beyond reasonable inspection.

8. Refund Method and Timing

Approved refunds are normally initiated to the original payment method within 7–10 business days after approval or receipt and inspection of the return, as applicable. Banks and payment providers may take additional time to credit the account. Where the original method is unavailable, a legally permitted alternative may be used after verification.

Shipping charges are refundable when required by law or when the entire order is rejected because it was defective, incorrect or not delivered. Express or optional delivery upgrades may remain non-refundable where permitted.

9. Promotions, Bundles and Partial Returns

A refund for part of a bundle or promotion may be recalculated to reflect the value of retained items and the terms disclosed at purchase. Free gifts associated with a returned order may also need to be returned.

10. Duplicate Payments and Unauthorised Transactions

Report duplicate charges or suspected unauthorised transactions promptly. We may request payment evidence and identity verification. Contacting us first may allow quicker investigation; this does not remove any rights you have with your bank or payment provider.

11. How to Request a Cancellation, Return or Refund

Email support@clasicloud.com and include:

• your name and contact information;
• order, transaction, listing or campaign reference;
• the seller's name, where applicable;
• the reason for the request; and
• supporting photographs, screenshots or documents.

12. Contact

• Legal name: ClasiCloud
• Address: C-27, Plot No. 9, MIDC, Akkalkot Road, Solapur - 413006, Maharashtra, India
• Email: support@clasicloud.com

Nothing in this Policy excludes or limits a right or remedy that cannot legally be excluded.